The Outcome Assurance Manifesto

Socio-technical infrastructure shapes the future we live in – from the energy that powers our cities to the transport networks and clean-tech systems driving global decarbonisation. Yet too many capital projects lose direction – not because of technical failure, but because no one takes ownership of the finish. 

Outcome Assurance is commissioning-led discipline that restores clarity, accountability, and public value. It provides transdisciplinary leaders with a structured pathway and a guiding north star – ensuring that every intended outcome is not just promised, but delivered. 

Our Core Belief

Projects don’t fail at the finish – they fail the moment the outcome is left to chance.

True leadership begins with a clear vision of success – and remains accountable until value is fully realized in operation. Outcome Assurance is not a phase. It’s a mindset, a discipline, and a sovereign commitment to public trust. 

The Five Pillars of Outcome Assurance

Structured around five interdependent pillars, the OA Standard safeguards outcome integrity across the lifecycle. Each pillar reflects ICxA’s commitment to strategic intent, system-wide coherence, and operational readiness. 

Vision & Strategy
Define socio-technical requirements from ideation to steer intended outcomes – aligning sponsors, stakeholders, and delivery teams around a common goal. 

Information Outcome
Govern information flow to establish a knowledge system that drives operational performance, lifecycle value, and evidence-based assurance from the outset. 

Installation Outcome
Set expectations for quality, readiness, and completeness – ensuring what’s built is fit for purpose. 

Integration Outcome
Confirm that system architecture and disciplines operate seamlessly before service entry – ensuring performance is evidenced, not presumed. 

Operation Outcome
Enable confident transfer of control – ensuring system readiness to operate, govern, and adapt for long-term value. 

Outcome Assurance Commitments

These are not principles. They are obligations. 

Lead with clarity –Reject jargon. Codify accountability.

Measure what matters – Use outcome-driven metrics that reveal truth, not noise.

Expose risks early – Surface issues before they escalate. Protect reputation and public value.

Empower people – Equip teams to lead with autonomy, anchored in purpose.

Build legacies – Deliver projects that communities celebrate – not merely accept.

Call to Action

Declare your project a no-failure zone.

Adopt the Outcome Assurance framework.

Appoint an Outcome Assurance Authority.

Live and breathe the Five Pillars.

Commission project sucess.

When transdisciplinary leaders take ownership of the outcome, the future unfolds – on time, on budget, and with purpose.